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FCSS

Effective Tuesday, May 19, 2020, the Big Lakes Family and Community Support Services Offices will be open by appointment only. To book an appointment with an FCSS Outreach Worker, please call:

  • Kinuso at 780-775-3666
  • Faust at 780-355-3896
  • Joussard at 780-776-3811
  • Grouard at 780-751-3806
  • Enilda at 780-523-5925
  • High Prairie at 780-536-0062

 

FCSS Bus

Effective immediately prices for bus trips are as follows:

To High Prairie - High Prairie residents

$10.00

To High Prairie - County residents

$20.00

To Slave Lake - High Prairie & County residents

$20.00

To Grande Prairie  - High Prairie & County residents

$45.00

Grande Prairie bus passes are no longer valid. Please return them to the Joussard FCSS office. We will honour any Grande Prairie passes that have already been purchased by residents. The $20 passes are still valid.

The bus schedule is as follows:

Date

Destination

Pick-up locations

Tuesdays

High Prairie

Kinuso, Faust, Joussard, Grouard, Enilda, High Prairie

Wednesdays

High Prairie

High Prairie only

Thursdays

Slave Lake

High Prairie, Enilda, Joussard, Faust, Kinuso

Last Thursday of the Month

Grande Prairie

Kinuso, Faust, Joussard, Grouard, Enilda, High Prairie

     

Covid-19 Protocols

Masks are mandatory for all passengers and the driver at all times while on the bus. Passengers should be encouraged to bring their own mask.

Passengers and driver must sanitize their hands when boarding.

Social distancing must be practiced.

All passengers are screened for symptoms both when they book their seat and before they board. Passengers must sign the pre-screening form when boarding. The driver must sign the pre-screening form before each trip.

Bus capacity is at 50%: 6 seats and 1 wheelchair passenger

 

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About

The Family & Community Support Services (FCSS) program is provided in each of the hamlets within Big Lakes County and within the Town of High Prairie.

Purpose

  1. To improve the quality of life for our community by assisting people to address their own needs and help themselves.
  2. To help people help themselves to live a happier and healthier life.
  3. To educate the community and make people aware of choices and options, thereby, giving individuals power over their own life.

Services Offered 

  • Home Support Program
  • Community Outreach Workers
  • Community Networking
  • Seniors Programs
  • Community Volunteer Tax Preparation Program
  • Youth Programs
  • Community Newsletters
  • Family Programs
  • Awareness Projects
  • Workshops/Seminars
  • Referral Services
  • Interagency Coordination
  • Emergency Social Services


Home Support
Home Support is offered to residents of Big Lakes County and the Town of High Prairie who may require assistance with household cleaning due to illness, age or medical condition. Big Lakes County FCSS will provide up to 4 hours of service per week and service fees are charged based on income. Please contact the local FCSS office in your community or call the County Office for more information. Toll Free 1-866-523-5955

 

Questions & Answers

Where are the Big Lakes FCSS offices and what are the hours of work?

Kinuso Hamlet Office

  • 780-775-3666
  • Tuesday & Thursday: 8:15 a.m. to 4:00 p.m. Closed 12:00 p.m. - 12:30 p.m.

Faust – Fire Hall

  • 780-355-3896
  • Monday, Wednesday, & Friday: 8:15 a.m. to 4:00 p.m. Closed 12:00 p.m. - 12:30 p.m.

Joussard – 7 1st Ave., Joussard (office located behind the water plant)

  • 780-776-3811
  • Tuesday & Thursday: 8:15 a.m. to 4:00 p.m. Closed 12:00 p.m. - 12:30 p.m.

Grouard – Fire Hall

  • 780-751-3806
  • Monday, Wednesday & Friday: 8:15 a.m. to 4:00 p.m. Closed 12:00 p.m. - 12:30 p.m.

Enilda – Fire Hall

  • 780-523-5925
  • Wednesday from 8:15 a.m. to 4:00 p.m. Closed 12:00 p.m. - 12:30 p.m. 

High Prairie – on the second floor of the Moostoos Building.

  • 780-536-0062
  • Monday, Tuesday, Thursday, & Friday from 8:15 a.m. to 4:00 p.m. Closed 12:00 p.m. - 12:30 p.m.

FCSS Manager

Nicole Hanna 780-776-0008

 

What do Outreach Workers do?
Outreach Workers are in the communities to assist residents of Big Lakes County, and the Town of High Prairie. They assist with government forms, provide resource information, refer residents to other agencies and do tax returns for low-income residents. They also act as an advocate for residents when they deal with various government departments.

 

What kinds of forms do they help with?
Applications for AISH, CPP, Old Age Security, Guaranteed Income Supplement, Alberta Senior Benefit, Aids to Daily Living, RRAP, EARP, HASI, Alberta Special Needs Grants for Seniors, Alberta Blue Cross, Passport Applications, etc. If the form you require is not listed, rest assured that they will do their best to assist you.

 

Why will FCSS not offer services to residents of Reserves and Settlements?
Provincial FCSS legislation does not allow us to provide services to Reserves and Settlements.  Government funding for these services is provided outside our program.  Reserves and Settlements may receive government funding to establish their own FCSS services.

 

How do I get help if I am disabled or sick and cannot get to the FCSS office?
Contact your FCSS Office. 

 

What else do these workers do?
Each Outreach office provides special events for their community. They all have Family Day activities, special events during Seniors Week, Volunteer Appreciation activities and Christmas Angel Programs.

 

I need help cleaning my home. What is Home Support?
Home Support is a light housekeeping service available to residents for an income-based fee. This is a subsidized service for disabled and seniors who need assistance so they can remain in their own homes. Contact your community Outreach Worker to apply for Home Support. Fees start at $5.00 per hour. Clients are billed monthly. We do not provide heavy cleaning and home support staff will not attend if the client is not present.

 

What is Home Support?
Home Support is a light housekeeping service available to residents of the county.  This is a subsidized service for disabled residents and seniors who need assistance so they can remain in their own homes.  Fees can be as low as $5.00 per hour, depending on your income level.  Bills are sent out monthly.  Heavy cleaning such as spring cleaning or yard work is not provided.  Home Support workers are prohibited from entering a home if the client is not present. Contact your community Outreach Worker for more information or to apply for Home Support. 

 

Youth Programs?
FCSS makes every effort to deliver youth programs in Grouard, Joussard and Faust.  Babysitting and Home Alone Safely courses are also offered on a regular basis.

 

Newsletters- What can we include?
FCSS provides Hamlet newsletters to the residents of Big Lakes County with information on what is happening in your area. If you are a resident of Big Lakes County with a High Prairie mailing address or not already receiving a newsletter, please send an email to Tori Dumaresque at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 780-776-3811 for more information.

  

Big Lakes Newsletter

General Contact Info