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Utilities - Water & Sewer

The Utilities department administers water and wastewater services to five hamlets, seven rural areas, one water co-op, and two First Nations. On October 15, 2019, Big Lakes County assumed ownership of the Kinuso Rural Water Co-op and on January 1, 2020, the County assumed ownership of the West End Water Co-op. 

The department has eight fulltime staff consisting of the: Utilities Manager, Utilities Coordinator, and 6 Utilities Operators. They’re responsible for:

  • 1 Level 3 Water Treatment Plant,
  • 3 Level 2 Water Treatment Plants,
  • 3 Level 1 Water storage facilities,
  • 5 Truck fill systems,
  • 12 Level 1 distribution systems,
  • 400+ kms of potable water service lines,
  • 4 Level 1 Waste Water treatment lagoons,
  • 9 Waste water lift stations, and
  • 5 Level 1 Waste water collection systems.

Water Truckfill Information

Grouard - Debit cards, credit cards, or setting up an account are now the required methods to purchase water from this station
Faust  - Debit cards, credit cards, or setting up an account are now the required methods to purchase water from this station
Joussard  - Tokens, debit cards, credit cards, or setting up an account are now the required methods to purchase water from this station
Kinuso  - Tokens, debit cards, credit cards, or setting up an account are now the required methods to purchase water from this station
Enilda  - Tokens, quarters, loonies and toonies, or setting up an account are now the required methods to purchase water from this station.  

 Instructions for using a debit card at water truckfill stations

  • Debit cards need to have “flash pay” activated (please see your bank if reader does not accept your debit card)
  • Tap is not available
  • Hold your card up to the reader until transaction is complete. Please note, you must hold your debit card to the screen until an approved message appears
  • LED screen will advise when the transaction is complete

If you have tried all the above and are still having problems, please call the Utility Department on-call phone at 780-523-8691.

Customer is applying for hookups & there are no service connections to the lot

  • Local improvement charges on the lot are not taken into consideration. (Off-site levies on newly sub-divided lots are considered to offset a portion of costs related to water/sewer infrastructure.)
  • The customer is responsible for the actual costs of constructing service connections. The customer must pre-pay a $2500 deposit;
  • The customer’s choice of contractor must be pre-approved by County staff;
  • The service connections must be inspected by County staff upon completion;
  • Upon approval of construction, the customer’s deposit will be refunded.

Customer is applying, and the property is not served by a water/sewer main

  • The customer will have to assume costs required to install the water/sewer mains;
  • The customer will have to pay to have the service connections installed;
  • Contact the County Utility Department for further information;

Water Hookups Outside Of Hamlet Boundaries

Customer is connecting to County Main Lines

  • $8,000
  • The customer will have to assume costs required to install the water/sewer mains;
  • The customer will have to pay to have the service connections installed;
  • Contact the County Utility Department for further information

Customer is connecting to Water Co-op Lines

  • The customer must apply to the appropriate water co-op;
  • Co-ops will charge their standard hook-up fee;
  • Co-ops will advise the County of the new customer.

 

 Water/Sewer Rates

Hamlet Residents & Others on County Lines, Southside, Heart River, High Prairie East, Big Meadow, Kinuso Rural, Kapawe’no First Nation, Northwest, West End, North End, & Riverbend $5.45/cubic meter
Keylock Customers $5.45/cubic meter
Token Operations $6.50/262 gallons
Two Month Minimum Charge for County Customers 10 cubic meters
Service Charge for independant Co-ops $5.50 per month
Service Charge for Keylocks $5.50 per month
Sewer Rates 50% of water consumption

These rates were approved by Bylaw 20-2018. 

Visit the Utilities Consumer Advocate website to compare electricity and gas prices in your area, visit historical rates, or get help resolving water and energy utility-related issues.  

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